Customer Service Representative 4PL

  • Job area - Customer Service
  • Hours - Full time
  • Location - Antwerpen
Are you a commercial problem solver with a strong experience in Transport operations (4PL)? Than we are looking for you!
  • Job description
    The Customer Service Representative is responsible for the management of customer shipments.
    You ensure that all procedures with regards to Customs Shipments are followed.

    Next to this, you;
      • Monitor all incoming purchase orders
      • Consolidate purchase orders to shipments
      • Send shipment bookings to carrier
      • Ensure bookings are confirmed by carrier
      • Solve deviations with carrier regarding the bookings
      • Ensure all Purchase order are processed on time
      • Ensure all shipment bookings are send and confirmed by carrier on-time
      • Ensure correct and pro-active communication with customer, supplier and carrier
      • Ensure timely escalations in case of problems

    Where will you be working?

    The Customer Service Representative will be part of the CEVA Ground team located on your site in Antwerp and report to the Manager Inbound Logistics.
  • Requirements
    • As Customer Service Representative you have a first or second experience in in a commercial/ operational role within Freight Forwarding or Transport Management (4PL)
    • You have strong problem solving skills
    • Pro-active attitude with ability to communicate effectively and build effective working relationships with all stakeholder
    • Displays a positive attitude
    • Uses good judgment in what and how to communicate with all stakeholder
    • Stress resistant
    • Working knowledge of Microsoft office applications
    • Fluently in English, German or any other languages are a plus
    • Rotating working hours; for our client we provide a service between 6.30 and 20.00 h

    What we offer
    • Plenty of room for personal and professional growth
    • An informal, but professional working environment with ambitious colleagues
    • Room for initiative and entrepreneurship
    • Market conforming salary with benefits


    If you have any questions or remarks, please feel free to contact our Corporate Recruiter - +32498315412 /

Koen Coehorst