IT Logistics Support

  • Job area - Staff
  • Hours - Full time
  • Location - Courcelles
At CEVA, we believe that logistics is a people business, that’s why we create an environment of trust and team spirit - we encourage initiative and we empower our talent to grow in their careers.  We are supply chain experts and live and breathe it every day. We offer a broad range of services in Contract Logistics, Air, Ocean and Ground management thanks to our 78,000 employees, operating in more than 160 countries. At CEVA, we are passionate about our work and the value we deliver to our customers and as a company, we are growing at a fast pace - do you Dare to Grow with us?  
 
  • Job description
    YOUR ROLE
    As part of this function, you will report to the IT Field Support Manager. Your primary mission is to provide first-line support to internal users and ensure they can get the most out of their applications.


    WHAT ARE YOU GOING TO DO?
    As LOCAL IT SUPPORT , you will:
    • be the contact point between Operational teams and IT support.
      • Evaluate if the problem can be solved locally and provide the solution to do so
      • If the problem exceeds the level of Local IT Support, create a ticket for the IT support teams
      • if the problem is likely to have an impact on the service, increase the level of importance of the ticket for immediate action by support teams, follow these incidents until they are resolved.
    • Administrative management
      • Daily monitoring of interfaces between different systems and writing of a report
      • Ticket tracking
      • IT system access management (IT Security)
      • Writing and periodic review of IT procedures
    • Writing and running user tests to test bug fixes and new features
      • HP ALM / JIRA
    • Participate in IT projects
      • Implementation of system improvement projects in which CEVA is involved
      • Monitoring of these projects
    • Settings in eWM and WM6
    • Development of dashboards with SQL and SSRS tools

     
  • Requirements
    WHAT ARE WE LOOKING FOR?
    We are looking for someone who likes challenge and want to work in a highly dynamic environment. You are a natural communicator, a pro-active team player and you have a hands-on attitude.

    Skills:
    • Fluency in French and English is required for interaction with Operational and IT Support Teams
    • Software knowledge such as JDE, eWM, WM6, DSI, the Microsoft suite.
    • Ability to do SQL and / or knowledge of SSRS is an asset
    • Analysis Capacity, autonomy and priority management
    • Focused on continuous improvement, solutions and results
    • Guard role one week out of 3 (24 hours a day, 5 days a week)
    • Flexibility during weekends (1 weekend every 2 months) and public holidays.

    WHAT DO WE HAVE TO OFFER?
    A varied and exciting function in a dynamic environment.
    Personal development through internal and external training and plenty of career opportunities for you to grow.
    Quality of employment with a competitive salary accompanied by various extralegal benefits (meal vouchers, group insurance, outpatient insurance, hospitalization insurance, etc.)
    Still interested?

    ABOUT TOMORROW
    We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.