Senior Customer Service (4PL)

  • Job area - Customer Service
  • Hours - Full time
  • Location - Antwerpen
Are you a commercial problem solver with a strong experience in Transport operations (4PL)? Than we are looking for you!
  • Job description
    The Senior Customer Service Representative is responsible for the management of customer shipments for larger accounts. Together with the Manager Inbound Logistics you ensure that all procedures with regards to Customs Shipments are followed.
    You are the single point of contact for these larger accounts and manage the following;
    • Checking transit shipments on deviations. Ensure pro-active communication towards the customer and put solutions in place with carrier to mitigate impact of deviations.
    • Supervising delivery slots on customer site.
    • System super user. Update of master data changes, point of escalation for all system issues
    • Support and back-up of Manager Inbound Logistics 

    Where will you be working?
    The Senior Customer Service Representative will be part of the CEVA Ground team located on your site in Antwerp and report to the Manager Inbound Logistics.
  • Requirements
    As Senior Customer Service Representative you have a Bachelor degree in Economics or Logistics or equal by experience
    • Very strong communication skills as well internal as external (customer, downstream service providers, …)
    • Extensive problems solving skills
    • Pro-active attitude
    • Ability to communicate effectively and build effective working relationships at middle management operational level
    • Uses good judgment in what and how to communicate with clients
    • Stress resistant
    • Working knowledge of Microsoft office applications
    • Fluently in English, German or any other languages are a plus

    What we offer
    • Plenty of room for personal and professional growth
    • An informal, but professional working environment with ambitious colleagues
    • Room for initiative and entrepreneurship
    • Market conforming salary with benefits

    If you have any questions or remarks, please feel free to contact our Corporate Recruiter - +32498315412 /

Koen Coehorst